Terms and Conditions

Company Details

Scope of Services

We provide a range of specialist services, including but not limited to:

These Terms apply to all clients, including private individuals, companies, public bodies, charities, event organisers, and other organisations. Because each engagement varies in scope and operational detail, services are tailored to the client’s requirements.

Contracts and Engagement

Use of Subcontractors

In some circumstances, we engage suitably qualified subcontractors, including Doctors, Paramedics, Emergency Medical Technicians (EMTs), Emergency Care Assistants (ECAs), and Emergency First Responders (EFRs).

All subcontractors are required to work in accordance with our internal standards, policies, and governance arrangements, including safeguarding, professional conduct, information governance, and data protection requirements. This helps ensure consistency and high standards across all deployments.

Confidentiality and Data Protection

We process client, patient, and workforce information securely and in accordance with applicable UK data protection law. As a registered data controller with the Information Commissioner’s Office, we take this responsibility seriously.

These Terms should be read alongside our Privacy Policy, which explains how personal data is collected, used, stored, and protected.

We will not disclose confidential information without consent unless disclosure is required by law, necessary for safeguarding purposes, or required to support emergency or ongoing medical care.

Insurance and Liability

We maintain appropriate public liability and professional indemnity insurance in relation to the services we provide.

While we take reasonable steps to plan, manage, and deliver services safely and effectively, we cannot accept liability for matters outside our reasonable control, including natural hazards, extreme weather, site conditions not disclosed to us, or acts or omissions of third parties.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

Client Responsibilities

To support effective service delivery, clients must provide accurate and timely information relevant to the engagement. This may include event details, timings, site access information, risk assessments, venue rules, emergency procedures, and escalation arrangements.

Unless otherwise agreed in writing, clients are also responsible for ensuring that the working environment is reasonably safe and suitable for our personnel, vehicles, equipment, and clinical operations.

Payment and Invoicing

Payment terms will be set out in the relevant contract, quotation, booking confirmation, or invoice. Unless otherwise stated, invoices are payable within the agreed payment period.

We reserve the right to charge statutory interest and compensation on overdue commercial invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Cancellation and Termination

Clients who wish to cancel an engagement must do so in writing and in accordance with the notice periods or cancellation terms set out in their agreement. Cancellation charges may apply depending on the timing and nature of the booking.

We reserve the right to suspend or terminate services where a client materially breaches the agreement, creates unsafe working conditions, or fails to meet payment obligations.

Amendments

We may update these Terms from time to time to reflect changes in law, regulation, operational practice, or service structure.

The latest version will be published on our website and will apply to future agreements. Where appropriate, clients with live engagements will be notified of significant changes.

Governing Law

These Terms are governed by and shall be interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.